- Terms and Conditions -

Terms and Conditions Heart Shop Online

1. Right to exchange and refund

You can return all items you purchased in the Heart Shop online, without any reason within 14 days after receipt of the goods. Please note the provisions concerning the Right of Return under section 6 of this document. Keep in mind that, in case of an exchange or refund, the items only may be used to fit for size and must be returned with original labels and tags attached. If damage occurs because the items where used, in violation of conditions above, we reserve the right to hold in a reasonable fee or refuse the return altogether.

2. Delivery / Shipping costs

We deliver goods by various parcel services, as long as the stock lasts. Delivery time depends on country and required papers for this country. Shipping costs also vary by country, but are always agreed in advance and stated on the website and the invoice.


3. Prices and payment options

The prices at the time of ordering of an article will be applied. Heart reserves the right to exclude certain forms of payment at any time.

4. Refuse orders

Heart reserves the right not to accept an online order. This choice lies entirely with Heart and it does not have to motivate its choice. If Heart does not accept an online order, you will be notified of this as soon as possible.

5. Protection of personal data & creditor data

The data needed to process your order is stored as part of the handling of the order, and may be passed on to companies affiliated with us, or companies that carry out a part of our services. Of course, all your personal information will be handled strictly confidential and the legal rules on data protection and privacy are strictly observed by us. Heart will not sell your personal information to third parties. In cases where personal data will be provided by us to third parties, these third parties are not entitled to this information for any other purpose than to perform their duties. The third parties with whom Heart works are subject to ART’s conditions, which will guarantee your privacy.

6. Legal information about the right of return Right of return

You can return receive items to us without giving any reason within 14 working days. This period of 14 working days starts when the items have been delivered to you. You meet this term by shipping the items back to us within this period. The costs and risks of returning products are for the buyer. The goods must be packaged securely and must include a completely filled in or printed return form and be returned to:


Heart WebSHop

Driehuizerweg 323

6525 PM Nijmegen



Consequences of return

When the article is damaged or otherwise devalued Heart can demand a compensation claim or refuse the return. This does not apply if the value of an article is lessened due to the fitting and checking of an article as would have been possible in a shop. If all is in order the purchase amount will be deposited to your bank account. This can take up to 14 workingdays.

7. Warranty & Law

Unless otherwise agreed, the Dutch statutory warranties are applied. The website and these terms are governed by Dutch law.


8. Operator of the online shop

Driehuizerweg 323
6525 PM Nijmegen
The Netherlands
Chamber of Commerce no.: 41050256

VAT no.:NL008129150B01
Here's how to contact us:
thru the contact form on the website or by e-mail:
Phone: +31 (0) 24 20 22 186